Effective Date: 14 september 2026
Website: ToonVexa.com
Founder: Vikku
Email: vikasku2125@gmail.com
Contact Number: 9807742823
Location: India
At ToonVexa, we strive to provide high-quality digital cartoon characters, assets, and related digital products. Because our products are digital and may be delivered or accessed instantly, we maintain the following Cancellation & Refund Policy to ensure fairness for both our customers and our business.
1. Digital Products
Our products may include cartoon characters, digital assets, character files, bundles, graphics, and other downloadable digital products.
Standard Refund Rule
Because digital products can be accessed, downloaded, copied, or used immediately after purchase, all digital product sales are generally final and non-refundable once the product has been downloaded or accessed.
Before purchasing, customers are encouraged to carefully review:
- Product description
- Preview images and videos
- Included files and formats
- Compatibility requirements
- License and usage terms
- Product specifications
2. Technical Defects & File Problems
Customer satisfaction is important to us.
If a purchased digital product has a genuine technical defect, corrupted file, missing file, or another issue that prevents the product from functioning as described, please contact us.
Depending on the situation, ToonVexa may provide:
- A corrected version of the same product
- A replacement download
- A missing or updated file
- Technical assistance
- Another reasonable solution at our discretion
Where a technical issue cannot reasonably be resolved, ToonVexa may consider an alternative resolution, including store credit or a refund, depending on the circumstances.
3. Incorrect Product or Accidental Purchase
Customers should carefully verify their order before completing payment.
If you accidentally purchase an incorrect product, refund or exchange requests may be considered at ToonVexa’s discretion, provided the purchased files have not been downloaded or accessed.
Once a digital product has been downloaded or accessed, refunds will generally not be available.
4. Duplicate Transactions
If you accidentally purchase the same digital product more than once, please contact us within 24 hours of the transaction.
Please provide:
- Your name
- Email address used for the purchase
- Order ID(s)
- Transaction details
After verifying the duplicate transaction, ToonVexa may issue a refund or store credit for the duplicate purchase, as appropriate.
5. Order Cancellation
An order may generally be cancelled only before the digital product has been delivered, accessed, or downloaded.
Once a download link has been generated or the product has become available in your account, cancellation may no longer be possible.
6. Custom Character Services
If ToonVexa offers custom character design or other customized digital services:
- Cancellation requests may be accepted before work begins.
- Once design, illustration, rigging, animation, or other production work has started, payments may become non-refundable.
- If work has already been completed or partially completed, any refund will be considered based on the work performed and project terms.
Specific custom-project terms may be agreed upon before work begins.
7. Promotional Offers & Bundles
Products purchased as part of a promotional offer, discount, bundle, or special campaign are subject to the terms of that particular offer.
Unless specifically stated otherwise, discounted or bundled digital products remain subject to this Refund Policy.
8. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method where technically possible.
The time taken for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other payment provider.
9. Non-Refundable Situations
A refund will generally not be provided when:
- The digital product has already been downloaded or accessed.
- The customer changes their mind after purchase.
- The customer purchased the wrong product after reviewing the product information.
- The customer does not have compatible software or hardware where compatibility requirements were clearly stated.
- The customer no longer wants the product.
- The product has been used or incorporated into another project.
This does not limit any rights that cannot legally be excluded under applicable law.
10. How to Request Assistance
If you experience a genuine problem with your purchase, please contact us as soon as possible.
Please include:
- Your name
- Email used for purchase
- Order ID
- Product name
- Description of the issue
- Screenshot or other relevant information, if applicable
Contact Details
ToonVexa
Founder: Vikku
Email: vikasku2125@gmail.com
Contact Number: 9807742823
Website: ToonVexa.com
Location: India
11. Policy Updates
ToonVexa may update this Cancellation & Refund Policy from time to time to reflect changes in our products, services, payment systems, or applicable laws.
The updated version will be published on this page with a revised Effective Date where appropriate.
ToonVexa Commitment
We are committed to providing high-quality digital products and fair customer support. If you experience a genuine technical problem with a ToonVexa product, please contact us so that we can review the issue and help find an appropriate solution.